Village Gym Glasgow

Management is horrible and nasty in there (Neil)! Facilities are constantly closed, the pool and hot tub are filthy, lots of equipment is often broken. The club is unreachable by phone to check if anything has finally opened, and when you get there it turns out you came for nothing and can't use what you wanted to use. All they care about is getting new memberships! Jacuzzi has now been off for about 8 weeks. I also live about 30 mins away from the village and i came into the gym last week and i was told it was shut the gym and pool as they had short staff. There is ALWAYS something wrong in there. Don't recommend this place! Also the changing room is filthy, it’s disgusting Neil refuses to clean the changing room.

The gym has some decent equipment and the staff are generally friendly enough. The gym is completely overcrowded and lacks basic facilities like decent running water. Many of the amenities are damaged e.g hot tub. The free weights area has some of the worst gym etiquette I’ve experienced with barbells constantly left loaded, on top of that they demand a 3 month warning if your planning to cancel, presumably this is because management knows the gym is poorly ran and people won’t stay long. Absolutely wouldn’t recommend.

I went in person to talk about a membership and talked to some very friendly employees who ran me through the different membership prices per month. Had a good 10 minute chat about memberships and then signed up. However I've just found out that my membership is locked in for a full year despite this never having been mentioned during the in depth chat I had at the start. Yes, I should have read the T&C's and read the emails I got carefully but I didn't think to do so because I trusted the employees as they seemed competent and friendly. Basically, will completely mislead you for a sale. So beware

I am very dissatisfied with village gym, for many reasons: Firstly, the water fountains upstairs does not work. If you forget your bottle you need to go downstairs to the changing room/bathroom to have some water. 2nd, the jacuzzi is broken since September last year if I am not mistaken the month. I asked when it was going to be fixed and the answer I got was “soon”. How long is soon? Also there one or two exercises machine out of order for a while now. 3rd, the steam room most of the days stinks I think that should be cleaned at least 3x times a day. I never got an email from the gym apologising for the inconvenience nor a discount on the membership given the fact some of the amenities listed isnt available. Again I am very dissatisfied and disappointed. I hope these issues are addressed soon otherwise I will consider moving to a different gym!

This Gym was brilliant for years, however past couple of years it has been going downhill very quickly with prices going through the roof, even though the Jacuzzi has been broken for 6months, the steam room and sauna being off and on randomly, showers were appalling untill they recently got refurbished but not to a good degree, changing rooms are mostly very dirty and I only go maybe 2 or 3 times a week, last night I walked in and walked right out it was horrible. Management is awful and when you complain nothing ever gets done about it. Guys there should be a standard in which the gym equipment, facilities and changing area's should be kept for the price you're charging. It's not very hard to work out. Am really upset that I have to write this review but things need to get sorted ASAP.

I signed up for a membership at the Village Gym earlier this year, but have had an extremely frustrating experience trying to cancel when I moved away from the area. I followed the proper cancellation procedure by notifying the front desk staff twice within the 90 day termination policy. Despite multiple cancellation requests, I never received confirmation that my membership was actually cancelled. Following up with the customer service email, I was told I was no longer a member. Two months after moving away, I was charged again by the gym. When I contacted them, they claimed I was still a member, and their previous email was referring to 'my old membership' (this is despite explicitly telling them the membership details) and not the one I had explicitly asked to cancel three separate times. The gym continued to pursue me for additional payment even though I had honoured their cancellation terms. Unfortunately, the poor customer service and difficult cancellation process have soured what was initially a positive experience with the Village Gym. The facilities themselves are nice, but the staff seem unable to handle membership cancellations properly. I would not recommend joining this gym if there's any chance you may need to cancel your membership in the future. Despite multiple attempts on my end to cancel appropriately, I was ignored and still charged improperly. This has caused me nothing but trouble and hassle. I'm extremely disappointed with the customer service and cancellation process at the Village Gym. I would recommend finding a gym with more responsive and organised management.